Terms & Conditions

1. Introduction

Welcome to Retailcora!

These Terms & Conditions ("Terms") govern your access to and use of the Retailcora website, including browsing our products, placing orders, making payments, and using our related services.

Retailcora is operated by HONGKONG TANGTING TECHNOLOGY CO., LIMITED ("Retailcora," "we," "us," or "our"), a company registered in Hong Kong.

Our online store specializes in Decorative Bowls & Platters, Decorative Objects, and Candle Holders, offering home decorative accessories designed to bring character, warmth, and visual interest to everyday living spaces.

By accessing or using our website, you agree to these Terms to the extent permitted by applicable law.

If you do not agree with these Terms, please discontinue using our website.

Please read these Terms carefully before placing an order.

Nothing in these Terms excludes, restricts, or limits consumer rights that cannot legally be waived under applicable law.

2. General Conditions

By using our website, you confirm that you have the legal capacity to enter into a purchase agreement under applicable law or are acting with appropriate authorization.

You agree to use our website only for lawful purposes.

You must not:

  • Violate applicable laws or regulations.

  • Provide false, misleading, or fraudulent information.

  • Engage in unauthorized transactions.

  • Attempt to gain unauthorized access to our website or systems.

  • Introduce viruses, malware, or harmful software.

  • Interfere with website functionality or security.

  • Use automated systems to disrupt our services.

  • Infringe intellectual property rights.

  • Misuse personal information belonging to others.

  • Engage in activities that may harm customers or our business operations.

We may take reasonable measures to address unlawful or unauthorized activities in accordance with applicable law.

3. Our Products

Retailcora offers a focused selection of home decorative accessories intended to complement different interiors and personal decorating preferences.

Our primary product collections include:

Decorative Bowls & Platters

Decorative accessories intended for display on tables, shelves, consoles, and other suitable surfaces.

Decorative Objects

Ornamental accessories designed to introduce character, texture, color, and visual interest to indoor spaces.

Candle Holders

Decorative accessories intended for display or use with compatible candles where specified.

Product availability, designs, materials, dimensions, finishes, and intended uses may vary.

Customers should review individual product descriptions before making a purchase.

4. Product Descriptions and Accuracy

At Retailcora, we aim to provide clear and accurate product information.

Product pages may include:

  • Product names and descriptions

  • Dimensions and measurements

  • Materials and construction

  • Available colors and finishes

  • Product photographs

  • Decorative characteristics

  • Intended uses

  • Care and cleaning instructions

  • Included components

  • Product prices

  • Product availability

We make reasonable efforts to ensure that information displayed on our website is accurate and up to date.

However, slight differences may occur due to photography, lighting conditions, screen settings, and manufacturing variations.

Certain materials may feature natural differences in color, grain, texture, or decorative finish.

Minor variations that are inherent to the materials and accurately described do not automatically indicate a defect.

If a product arrives damaged, defective, or materially different from its description, your statutory consumer rights remain unaffected.

5. Decorative Bowls & Platters

Our Decorative Bowls & Platters collection includes products intended to enhance interior arrangements.

Customers should review relevant product information, including:

  • Dimensions

  • Materials

  • Colors and finishes

  • Decorative features

  • Intended display purposes

  • Cleaning instructions

  • Food-contact suitability, where specified

Decorative bowls and platters may be made from ceramic, glass, metal, resin, wood, or other materials depending on the individual product.

Decorative Use and Food Safety

Unless a product description expressly states that an item is suitable for direct food contact, decorative bowls and platters should be used for decorative purposes only.

Customers should not assume that a decorative product is suitable for food preparation, serving, or storage.

Products should be used according to their intended purpose and any supplied instructions.

If you have questions about an item's intended use, please contact [email protected] before purchasing.

6. Decorative Objects

Our Decorative Objects collection includes ornamental accessories intended for indoor display.

Products may vary in:

  • Shape and dimensions

  • Weight

  • Materials

  • Colors

  • Surface finishes

  • Decorative details

  • Care requirements

Customers should review individual product specifications to ensure that the selected item is suitable for its intended location.

Decorative objects should be placed on stable and appropriate surfaces.

Fragile ornaments should be handled carefully to reduce the risk of accidental breakage.

Some products may contain small detachable components or delicate decorative elements.

Customers should follow relevant product warnings and keep unsuitable decorative items away from young children.

If an ornamental item arrives damaged, defective, or incomplete, please contact our customer service team.

Nothing in this section restricts our obligations under applicable consumer protection laws.

7. Candle Holders and Fire Safety

Our Candle Holders collection includes decorative accessories intended to complement different interior arrangements.

Some candle holders are suitable for use with specified candle types, while others may be intended only for decorative display.

Customers should review individual product information concerning:

  • Dimensions

  • Materials and finishes

  • Candle compatibility

  • Intended use

  • Heat-related precautions

  • Product care

  • Applicable safety instructions

Candle Safety Requirements

When using a candle holder with a burning candle:

  • Never leave a burning candle unattended.

  • Keep candles away from curtains, furniture, paper, and other flammable materials.

  • Place candle holders on stable, heat-resistant surfaces.

  • Use only compatible candle sizes and types.

  • Keep burning candles away from children and pets.

  • Follow the candle manufacturer's instructions.

  • Do not use cracked, broken, unstable, or damaged candle holders.

  • Allow candle holders to cool before handling when necessary.

Decorative items should not be assumed suitable for open flames unless their specifications confirm this use.

Nothing in this section excludes mandatory product safety obligations or liability that cannot legally be excluded.

8. Product Availability

Product availability may change from time to time.

We aim to keep inventory information reasonably accurate.

However, a product may occasionally become unavailable after an order has been submitted.

If we are unable to fulfill an order because of product unavailability, we will contact the customer when appropriate and provide a suitable resolution, including a refund where required.

We may modify or discontinue product listings in accordance with applicable law.

9. Pricing and Currency

Product prices are displayed in the currency indicated on our website.

Prices may change without prior notice for future purchases.

The price applicable to an accepted order will generally be the price confirmed during checkout, subject to applicable law.

Pricing Errors

We make reasonable efforts to ensure pricing accuracy.

If a genuine pricing or listing error occurs, we may contact the customer to explain the issue and determine an appropriate resolution in accordance with applicable law.

Currency Conversion

If your payment provider processes transactions in a different currency, exchange rates and conversion fees may apply.

Such fees may be determined by your bank or payment provider.

Applicable charges controlled by Retailcora will be disclosed as required by law.

10. Payment Methods

Available payment methods will be displayed during checkout.

Payments may be processed through authorized third-party payment service providers.

By submitting payment information, you confirm that:

  • The information provided is accurate.

  • You are authorized to use the selected payment method.

  • You agree to pay the total amount displayed at checkout.

  • You understand that applicable taxes and shipping charges may be included.

Retailcora does not ordinarily receive complete payment card numbers or card security codes when these details are processed directly by authorized payment providers.

Payment processing may also be subject to the relevant provider's terms and privacy policies.

11. Orders and Order Acceptance

By placing an order, you agree to provide accurate and complete information.

This may include:

  • Full name

  • Email address

  • Contact telephone number

  • Billing address

  • Shipping address

  • Payment information

After submitting an order, you may receive an automated confirmation email.

An order confirmation acknowledges receipt of your order request but does not necessarily constitute final acceptance where applicable law permits a separate acceptance process.

An order is generally accepted when we confirm acceptance or dispatch the ordered products, subject to applicable law.

We may contact you if an issue arises concerning:

  • Payment authorization

  • Product availability

  • Shipping restrictions

  • Incorrect address information

  • Suspected fraudulent activity

  • Material listing errors

If an order cannot be fulfilled, we will provide a refund or another appropriate remedy in accordance with applicable law.

12. Order Changes and Cancellations

If you wish to modify or cancel an order, please contact us as soon as possible.

Customer Service Email: [email protected]

We will make reasonable efforts to accommodate eligible requests before an order has been processed or dispatched.

Once an order enters the shipping process, changes or cancellations may no longer be possible under our standard procedures.

If your order has already shipped, you may request a return after delivery in accordance with our Return & Refund Policy.

Approved cancellations will generally be refunded to the original payment method.

Mandatory statutory cancellation rights remain unaffected.

13. Shipping and Delivery

Retailcora offers worldwide shipping to eligible international destinations.

Our standard shipping arrangements are described below.

Shipping Information Standard Policy
Order Processing 1–2 business days
Shipping Transit 7–15 business days
Estimated Total Delivery 8–17 business days
Orders of $59.99 USD or more Free standard shipping
Orders below $59.99 USD $5.99 standard shipping fee

Shipping eligibility is generally calculated using the order subtotal after discounts and before taxes and shipping charges.

Available shipping methods and applicable charges will be displayed during checkout.

Delivery times may vary depending on:

  • Destination country or region

  • Shipping carrier coverage

  • Customs inspections

  • Public holidays

  • Weather conditions

  • Product size and weight

  • Fragile packaging requirements

  • Local delivery arrangements

Delivery estimates are not guaranteed arrival dates unless expressly confirmed.

Certain oversized or unusually fragile decorative products may require special shipping arrangements.

Any additional charges controlled by Retailcora will be disclosed before purchase.

For complete information, please review our Shipping Policy.

Where applicable consumer protection laws establish specific delivery requirements or remedies, those requirements will apply.

14. Worldwide Shipping and Customs

Retailcora provides international shipping to eligible destinations supported by our logistics partners.

International shipments may be subject to:

  • Customs inspections

  • Import duties

  • Value-added taxes (VAT)

  • Goods and services taxes (GST)

  • Local import restrictions

  • Other destination-specific requirements

Unless otherwise stated during checkout, customers may be responsible for applicable customs duties, import taxes, and related fees where legally permitted.

Shipping availability may depend on local import regulations, transportation restrictions, carrier availability, and product characteristics.

Some fragile decorative accessories may require additional handling during international transportation.

Where applicable law requires taxes, duties, or other charges to be included in advertised or checkout prices, those legal requirements will apply.

15. Shipping Addresses and Delivery Information

Customers are responsible for providing accurate delivery information at checkout.

Please verify:

  • Recipient name

  • Street address

  • Building or apartment number

  • City

  • State or province

  • Postal or ZIP code

  • Country or region

  • Contact details

If you discover incorrect shipping information after placing an order, please contact us promptly.

We will make reasonable efforts to correct eligible errors before dispatch.

Once a package has shipped, address changes may no longer be possible.

Additional charges may apply for reshipment caused by incorrect customer-provided information where legally permitted.

16. Lost, Delayed, or Undelivered Orders

We aim to arrange delivery within the estimated shipping timeframe.

However, transportation delays may occur because of weather, customs inspections, peak shopping periods, carrier disruptions, or other circumstances beyond our reasonable control.

If your order has not arrived within the estimated delivery period, please contact:

[email protected]

We may review tracking information and work with the relevant shipping provider to investigate.

If a package is confirmed lost or cannot be delivered, we will provide an appropriate resolution in accordance with applicable law.

Available remedies may include replacement shipment, refund, or another legally appropriate solution.

Your statutory rights concerning delayed or undelivered goods remain unaffected.

17. Returns and Refunds

Retailcora generally offers a 30-day voluntary return period beginning on the date the order is received.

For a standard change-of-mind return, products should generally be:

  • Unused

  • Undamaged

  • In their original condition

  • Complete with included accessories

  • Accompanied by proof of purchase

Original packaging and protective materials should be included where reasonably possible.

Product-Specific Requirements

Decorative Bowls & Platters: Products should generally be free from cracks, chips, stains, and damage caused after delivery.

Decorative Objects: Products should generally be unused, undamaged, and complete with included components.

Candle Holders: Products should generally be unused and free from wax residue, soot, burn marks, and damage caused after delivery.

Refund Processing

Approved refunds are generally processed within 5–10 business days after the eligible returned product has been received and inspected, subject to applicable legal requirements.

Refunds will ordinarily be issued to the original payment method.

Return Shipping

For voluntary change-of-mind returns, customers are generally responsible for return shipping costs.

If a return is required because of a confirmed product defect, shipping damage, or an error on our part, Retailcora will cover reasonable return shipping costs.

For detailed requirements and procedures, please review our Return & Refund Policy.

Mandatory statutory return and refund rights remain unaffected.

18. Exchanges and Replacements

Exchanges may be available depending on product availability, return eligibility, and the reason for the request.

If an item is damaged, defective, incomplete, or incorrect, please contact customer support.

Depending on the circumstances, we may arrange:

  • Replacement of missing components

  • Replacement of the affected product

  • Exchange for the correct item

  • Refund

  • Another appropriate remedy

If you request an exchange because of personal preference, the original product must generally satisfy our voluntary return requirements.

Customers may be responsible for applicable return shipping charges and differences in product price.

Please contact our support team before sending any item for exchange.

19. Damaged or Defective Products

Certain home decorative accessories may contain fragile materials, including ceramic, glass, resin, or delicate decorative elements.

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as reasonably possible.

Email: [email protected]

Please provide:

  • Your order number

  • The affected product name

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the packaging, if available

Our customer service team will review the issue and assist with an appropriate resolution.

Do not use broken candle holders or decorative items with sharp edges.

Nothing in these Terms limits statutory rights relating to defective, unsafe, or misdescribed products.

20. Product Care and Intended Use

Retailcora products should be used according to their intended purpose and supplied instructions.

Customers should review relevant product information before use.

Important considerations may include:

  • Product dimensions

  • Materials and finishes

  • Suitable display locations

  • Product stability

  • Cleaning and maintenance instructions

  • Fragile components

  • Food-contact suitability

  • Candle compatibility

  • Heat resistance

  • Applicable safety precautions

Decorative items intended for indoor use should not be placed outdoors unless their specifications expressly permit this use.

Products should not be modified or used in ways inconsistent with relevant safety instructions.

These provisions do not exclude responsibility for defective products, inaccurate descriptions, or mandatory product safety obligations.

21. Customer Accounts

Some website features may allow customers to create accounts.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials.

You agree to provide accurate account information and keep it reasonably up to date.

Please notify us if you suspect unauthorized access to your account.

We may take reasonable measures to protect accounts and prevent fraudulent activities.

22. Privacy and Personal Information

Retailcora respects the importance of protecting personal information.

We may collect and process information for purposes including:

  • Operating our website

  • Processing payments

  • Managing orders

  • Arranging shipping

  • Providing customer support

  • Handling returns and refunds

  • Maintaining website security

  • Conducting permitted marketing activities

Personal information may be shared with authorized service providers where reasonably necessary.

Our website may use cookies, analytics technologies, and advertising tools where implemented.

Where legally required, users will be provided with appropriate privacy choices and consent controls.

For more information, please review our Privacy Policy.

23. Intellectual Property Rights

Unless otherwise stated, original content on the Retailcora website, including branding, text, website layouts, graphics, and other protected materials, is owned by or licensed to Retailcora or its respective rights holders.

Such materials may be protected under applicable copyright, trademark, and other intellectual property laws.

Customers may use the website for lawful personal shopping and informational purposes.

You must not reproduce, distribute, modify, or commercially exploit protected content without appropriate authorization, except where permitted by law.

Third-party trademarks, product names, images, and other intellectual property remain the property of their respective owners.

24. Customer Reviews and Feedback

Customers may submit reviews, suggestions, comments, or other communications.

By submitting content, you confirm that you have the right to provide it and that the content does not infringe applicable laws or third-party rights.

You agree not to submit content that is:

  • Fraudulent

  • Intentionally misleading

  • Unlawful

  • Threatening

  • Infringing upon intellectual property rights

  • Harmful to website security

  • Intended to disrupt our services

We may use customer feedback to improve our store, products, and services, subject to applicable law and our Privacy Policy.

Public use of customer photographs, testimonials, or identifying content will be subject to any required permissions.

25. Third-Party Services and External Links

Our website may contain links to third-party services or external websites.

These may include:

  • Payment providers

  • Shipping carriers

  • E-commerce service providers

  • Analytics platforms

  • Advertising services

  • Customer support systems

Third-party platforms may operate independently and maintain their own terms and privacy policies.

We encourage customers to review the relevant terms before using external services.

Retailcora is not responsible for independent third-party practices outside our control, except where applicable law provides otherwise.

26. Website Availability and Technical Issues

We aim to maintain a functional and accessible online shopping experience.

However, our website may occasionally experience interruptions because of:

  • Scheduled maintenance

  • Technical difficulties

  • Network disruptions

  • Security updates

  • Third-party service interruptions

  • Circumstances beyond our reasonable control

We may temporarily restrict certain website functions when reasonably necessary for security, maintenance, or technical reasons.

We will make reasonable efforts to restore affected services.

Nothing in this section excludes liability or consumer rights that cannot legally be excluded.

27. Disclaimer of Warranties

We aim to provide accurate product information and reliable online shopping services.

To the extent permitted by applicable law, informational website features are provided without guarantees of uninterrupted or error-free availability.

The suitability of a decorative product depends on its specifications, materials, intended purpose, and placement requirements.

Customers should review product descriptions and applicable safety instructions before purchasing or using an item.

However, nothing in these Terms excludes or limits statutory warranties, product conformity obligations, consumer guarantees, or mandatory product safety requirements.

28. Limitation of Liability

To the extent permitted by applicable law, Retailcora will not be responsible for losses arising solely from circumstances beyond our reasonable control or from improper use of products contrary to applicable instructions where we are not legally responsible for those losses.

Any limitation of liability applies only to the extent permitted by law.

Nothing in these Terms excludes or limits liability for:

  • Fraud or fraudulent misrepresentation

  • Death or personal injury caused by negligence where such liability cannot be excluded

  • Mandatory product safety obligations

  • Statutory consumer guarantees

  • Other liabilities that cannot legally be excluded or restricted

Your applicable statutory rights and remedies remain unaffected.

29. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of our website, intentional misconduct, or infringement of third-party rights.

This provision does not require consumers to compensate Retailcora for matters for which they are not legally responsible.

Nothing in this section removes mandatory consumer protections.

30. Prohibited Uses

You may not use our website for unlawful, fraudulent, or unauthorized activities.

Prohibited activities include:

  • Fraudulent purchases

  • Misrepresentation of identity

  • Unauthorized access to website systems

  • Interference with website security

  • Unauthorized collection of customer information

  • Distribution of malicious software

  • Infringement of intellectual property rights

  • Activities intended to disrupt services for other customers

We may take reasonable measures to prevent or address prohibited activities in accordance with applicable law.

31. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be limited or disregarded to the extent required.

The remaining provisions will continue to apply where legally permissible.

32. Termination or Restriction of Access

We may restrict or terminate access to our website when reasonably necessary to address:

  • Unlawful activities

  • Serious violations of these Terms

  • Fraudulent conduct

  • Security threats

  • Unauthorized use of our services

Any restriction or termination will be carried out in accordance with applicable law.

Termination of access does not remove rights or obligations relating to completed purchases, outstanding refunds, or other matters that legally survive termination.

33. Governing Law and Dispute Resolution

These Terms are generally governed by the applicable laws of the Hong Kong Special Administrative Region, subject to mandatory consumer protection laws that may apply in a customer's country or region.

Nothing in these Terms deprives consumers of mandatory legal protections, statutory rights, or remedies available under applicable law.

If you have a concern regarding an order, product, payment, delivery, return, refund, or our services, we encourage you to contact our customer support team first.

We will make reasonable efforts to review the matter and seek an appropriate resolution.

If a dispute cannot be resolved through customer support, either party may pursue remedies available under applicable law.

34. Contact Information

If you have questions about these Terms & Conditions, our home décor products, orders, payments, shipping, returns, refunds, or other services, please contact us.

Brand Name: Retailcora

Registered Company Name: HONGKONG TANGTING TECHNOLOGY CO., LIMITED

Business Address: UNIT 510, 5/F, KAM TEEM INDUSTRIAL BUILDING, 135 CONNAUGHT ROAD WEST, SAI YING PUN, HONG KONG

Customer Service Email: [email protected]

Chat: Mon–Sun: 8:00 AM–4:00 PM (PT)

Our customer service team aims to respond to inquiries as promptly as reasonably possible.

Please note that our registered business address is provided for company identification purposes and is not necessarily our warehouse, fulfillment center, retail showroom, or designated return address.

For returns or exchanges, please contact our customer service team to receive the correct shipping instructions before sending merchandise.

At Retailcora, we value clear communication and aim to provide helpful assistance throughout your shopping experience.

Thank you for choosing Retailcora. We appreciate your trust and look forward to helping you create welcoming, expressive, and thoughtfully decorated living spaces.

Retailcora — Thoughtful Details for Beautiful Living.