Contact Us
Get in Touch with Retailcora
Welcome to Retailcora!
At Retailcora, we believe that thoughtful decorative details can help make everyday living spaces feel more welcoming, expressive, and personal.
Our online store specializes in Decorative Bowls & Platters, Decorative Objects, and Candle Holders, offering home décor accessories designed to complement different interior styles and personal preferences.
We are committed to providing clear product information, a convenient shopping experience, and helpful customer support.
Whether you have questions about a decorative bowl, need assistance selecting an ornamental object, or would like more information about a candle holder, we welcome your inquiries.
If you need assistance with our products, orders, shipping, returns, refunds, or other services, please contact our customer support team.
1. Customer Service Contact Information
Our customer service team is available to receive inquiries regarding products, orders, and after-sales support.
Brand Name: Retailcora
Customer Service Email: [email protected]
We aim to respond to customer inquiries as promptly as reasonably possible.
For the most efficient assistance, please include relevant details in your email.
If your inquiry concerns an existing order, providing your order number will help us locate the appropriate purchase information.
2. How to Contact Us
The primary way to contact Retailcora is by email.
Email: [email protected]
When contacting customer support, please provide the following information where applicable:
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Your full name
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Your email address
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Your order number, if you have already placed an order
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The name of the product involved
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A clear description of your question or concern
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Relevant photographs, where helpful
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Any additional information needed to explain the issue
Providing complete and accurate information helps our team understand your inquiry and offer appropriate assistance.
Please avoid sending sensitive payment information, such as complete credit card numbers, card security codes, or account passwords, by email.
3. Product Information and Assistance
At Retailcora, we understand that selecting home decorative accessories involves considering appearance, dimensions, materials, finishes, and intended use.
Our customer support team can assist with available product information across our three main collections.
Decorative Bowls & Platters
Our Decorative Bowls & Platters collection includes decorative accessories intended to enhance tables, shelves, consoles, and other suitable display areas.
If you have questions about these products, please contact us for available information regarding:
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Product dimensions and measurements
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Materials and construction
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Available colors and finishes
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Decorative textures and patterns
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Intended display purposes
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Product care recommendations
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Included components
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Food-contact suitability, where specified
We encourage customers to review individual product descriptions carefully before making a purchase.
Important: Decorative bowls and platters are not necessarily intended for serving or storing food. Unless a product listing expressly states that an item is food-safe, it should be used for decorative purposes only.
Decorative Objects
Our Decorative Objects collection includes ornamental accessories intended to bring character, texture, and visual interest to everyday spaces.
Customers may contact our team with questions about:
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Product size and dimensions
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Materials and finishes
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Decorative designs and colors
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Available styles
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Product weight, where specified
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Suitable display locations
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Care and cleaning recommendations
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Included components or accessories
Whether you're styling a bookshelf, decorating a coffee table, refreshing an entryway, or arranging accessories on a mantel, we welcome your product inquiries.
Candle Holders
Our Candle Holders collection includes decorative accessories designed to complement dining tables, shelves, mantels, and other suitable display locations.
Our customer support team can assist with available information regarding:
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Product dimensions
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Materials and finishes
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Available designs and colors
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Intended use
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Candle compatibility
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Care and cleaning instructions
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Applicable safety precautions
Candle Safety Reminder
Customers should review the product's instructions before using a candle holder with a burning candle.
Never leave a burning candle unattended.
Keep candles away from flammable materials, children, and pets.
Use candle holders only with compatible candles and place them on stable, heat-resistant surfaces.
Decorative accessories should not be assumed suitable for use with open flames unless the product specifications confirm this use.
4. Order Assistance
If you have already placed an order with Retailcora and need assistance, please contact:
Our customer support team can help with inquiries concerning:
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Order confirmations
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Payment status
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Product availability
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Order details
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Order modification requests
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Order cancellations
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Shipping updates
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Delivery tracking
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Missing items
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Damaged or incorrect products
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Return requests
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Refund inquiries
Please include your order number whenever possible.
Order Changes
If you need to correct or modify an order, please contact us as soon as possible after placing your purchase.
We will make reasonable efforts to accommodate eligible changes before the order has been dispatched.
Once an order has entered the shipping process, changes may no longer be possible.
Order Cancellations
If you wish to cancel an order, please contact our customer service team promptly.
Cancellation requests will be reviewed according to the order's fulfillment status, our applicable policies, and relevant consumer protection laws.
5. Shipping and Delivery Support
We understand that receiving your home decorative products safely is an important part of the shopping experience.
Decorative bowls, ornamental objects, and candle holders may vary in size, materials, and packaging requirements.
Some products may contain fragile components that require protective packaging during transportation.
Our customer service team can help with questions about:
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Available shipping destinations
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Shipping charges
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Estimated delivery times
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Order dispatch status
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Tracking information
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Delivery delays
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Missing packages
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Incorrect delivery information
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International shipping questions
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Damaged products received during transportation
If you have a shipping-related inquiry, please provide:
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Your order number
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Your full name
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The email address used for the order
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The delivery address associated with your purchase
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Available tracking information
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A clear description of the issue
For information about delivery arrangements, shipping fees, estimated delivery times, and applicable restrictions, please review our Shipping Policy.
6. Damaged, Defective, or Incorrect Products
At Retailcora, we understand that certain decorative accessories may be fragile and require careful handling during delivery.
If your order arrives damaged, defective, incomplete, or different from what you purchased, please contact our customer service team as soon as reasonably possible.
Customer Service Email: [email protected]
To help us investigate the issue, please provide:
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Your order number
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The product name
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A description of the damage or issue
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Clear photographs of the affected product
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Photographs of the shipping packaging, if available
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Details of any missing or incorrect components
Our team will review your inquiry and help determine the appropriate next steps.
Depending on the circumstances and applicable law, possible resolutions may include:
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Replacement of missing or damaged components
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Replacement of the affected product
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Exchange for the correct item
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Partial refund, where appropriate
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Full refund
Important Safety Information
If a decorative bowl, platter, ornament, or candle holder arrives broken, please handle it carefully.
Broken glass, ceramic, or other fragile materials may have sharp edges.
Do not use a damaged candle holder with a burning candle.
Please retain the affected product and available packaging while your inquiry is being reviewed, unless doing so would be unsafe.
Your statutory consumer rights remain unaffected.
7. Returns, Exchanges, and Refunds
If you would like to request a return, exchange, or refund, please contact our customer support team.
Return and Refund Email: [email protected]
When submitting a request, please include:
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Your full name
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Your order number
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The product name
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The reason for your request
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Relevant photographs, where applicable
Our customer service team will review your inquiry and provide instructions in accordance with our applicable Return & Refund Policy and relevant consumer protection laws.
Important Return Information
Please contact our customer service team before shipping any products for return.
The designated return shipping address will be provided after your request has been reviewed.
Do not send returned merchandise directly to our registered business address unless our customer service team specifically instructs you to do so.
Our registered business address is provided for company identification purposes and is not necessarily a warehouse, fulfillment facility, or designated returns center.
For complete return eligibility requirements, procedures, and refund information, please refer to our Return & Refund Policy.
8. Product Care and Usage Questions
Different home decorative accessories may have different materials, finishes, and care requirements.
Our customer service team welcomes questions about product care and intended use.
Depending on the product, we may provide available information regarding:
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Recommended cleaning methods
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Material characteristics
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Decorative finish care
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Suitable display locations
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Handling precautions
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Product stability
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Fragile components
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Candle holder compatibility
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Decorative-use limitations
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Food-contact suitability
We recommend following the individual product's care and safety instructions.
Customers should avoid cleaning methods or handling practices that may damage delicate decorative surfaces.
If you are unsure whether a decorative bowl or platter can be used with food, please contact us before using it for that purpose.
9. Payment and Checkout Inquiries
Retailcora aims to provide a straightforward online shopping and checkout experience.
If you have questions about a payment or checkout issue, our customer support team can assist with available transaction information.
Common inquiries may include:
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Payment confirmation
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Checkout errors
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Duplicate order concerns
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Order totals
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Promotional discounts
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Refund status
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Billing information corrections
Please include your order number or available transaction reference when contacting us.
For security reasons, do not send complete payment card numbers, security codes, or account passwords by email.
Payments may be processed through authorized third-party payment providers, and certain payment-related inquiries may require assistance from the relevant provider.
10. Website and Technical Support
If you experience difficulties while browsing or using our website, please contact us.
Technical inquiries may include:
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Difficulty accessing product pages
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Problems adding products to the shopping cart
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Checkout errors
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Account access concerns
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Website display issues
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Problems viewing product information
When reporting a technical issue, please include a brief description of the problem and, where helpful:
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Your device type
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Browser name
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The page where the issue occurred
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A screenshot of the error
This information may help us identify the issue more efficiently.
11. Feedback and Suggestions
At Retailcora, we value customer feedback.
We welcome constructive comments and suggestions about our products, website, and services.
You may contact us regarding:
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Product selection
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Product descriptions
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Website usability
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Shopping experience
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Shipping information
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Customer support
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Returns and refunds
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Suggestions for future improvements
We believe that listening to customer experiences can help us identify opportunities to improve our store.
If you would like to share feedback, please email:
We appreciate the time customers take to communicate with us.
12. Privacy and Personal Information Inquiries
Retailcora respects the importance of customer privacy.
If you have questions about how personal information is collected, used, stored, or shared in connection with our website, please contact:
Privacy-related inquiries may include:
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Requests to access personal information
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Requests to correct inaccurate information
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Eligible requests to delete personal information
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Questions about cookies
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Marketing communication preferences
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Other privacy rights available under applicable law
For further information, please review our Privacy Policy.
We may request reasonable identity verification before responding to requests involving personal account or order information.
13. Company Information
Retailcora is operated by the following company:
Brand Name: Retailcora
Company Name: HONGKONG TANGTING TECHNOLOGY CO., LIMITED
Business Address: UNIT 510, 5/F, KAM TEEM INDUSTRIAL BUILDING, 135 CONNAUGHT ROAD WEST, SAI YING PUN, HONG KONG
Customer Service Email: [email protected]
Chat: Mon–Sun: 8:00 AM–4:00 PM (PT)
Important Address Information
Our registered business address is provided for company identification and business correspondence purposes.
It is not necessarily a physical retail store, public showroom, order fulfillment warehouse, or authorized returns facility.
For product returns, exchanges, or related shipments, please contact our customer service team to obtain the correct instructions and designated return address.
Please do not send products to our registered business address without prior authorization.
14. We Are Here to Help
At Retailcora, we believe that selecting home decorative accessories should be a convenient and enjoyable experience.
Whether you're searching for a decorative bowl to complement a coffee table, an ornamental object to add personality to a shelf, or a candle holder to complete a dining arrangement, we welcome your questions.
Our goal is to provide useful product information, clear communication, and customer support throughout your shopping experience.
If you have questions before purchasing or require assistance with an existing order, please get in touch.
Email: [email protected]
We aim to respond to inquiries as promptly as reasonably possible.
Thank you for visiting Retailcora and exploring our collections of Decorative Bowls & Platters, Decorative Objects, and Candle Holders.
Retailcora — Thoughtful Details for Beautiful Living.
We appreciate your trust and look forward to serving you.