Shipping Policy

Introduction

Thank you for shopping at Retailcora!

At Retailcora, we are committed to providing thoughtfully selected home décor accessories and a convenient online shopping experience.

Our store specializes in Decorative Bowls & Platters, Decorative Objects, and Candle Holders, offering decorative products designed to bring style, character, and personality to everyday living spaces.

We understand that receiving your order safely and within a reasonable timeframe is an important part of your shopping experience.

Many home decorative accessories may contain fragile materials, delicate finishes, glass components, or ceramic elements that require careful handling during transportation.

This Shipping Policy explains our shipping rates, order processing procedures, estimated delivery times, worldwide shipping coverage, order tracking, customs requirements, and procedures for handling shipping-related concerns.

Please review this policy before placing an order.

1. Shipping Coverage

Retailcora offers worldwide shipping to eligible international destinations.

We aim to make our Decorative Bowls & Platters, Decorative Objects, and Candle Holders collections available to customers in supported countries and regions.

Shipping availability depends on several factors, including:

• Destination country or region

• Delivery address and postal code

• Shipping carrier coverage

• Local delivery infrastructure

• Customs regulations

• Import restrictions

• Product dimensions and weight

• Fragile packaging requirements

• Applicable transportation restrictions

Certain countries, remote locations, restricted addresses, or products may not be eligible for standard delivery.

Available shipping methods and applicable charges will be displayed during checkout.

If your destination is not supported, you may be unable to complete checkout for the selected address.

For questions regarding delivery availability, please contact:

[email protected]

2. Shipping Rates

Retailcora offers the following standard shipping rates for eligible orders:

Order Value	Standard Shipping Fee
$59.99 USD or more	FREE Shipping
Below $59.99 USD	$5.99 USD

Shipping Fee Details

• Orders with an eligible subtotal of $59.99 USD or more qualify for free standard shipping.

• Orders with an eligible subtotal below $59.99 USD are charged $5.99 USD for standard shipping.

• Shipping eligibility is calculated based on the order subtotal after applicable discounts and before taxes and shipping charges.

• Any applicable shipping charges are displayed during checkout before payment is completed.

• Certain oversized, heavy, or unusually fragile products may require additional shipping arrangements.

• Any additional shipping fees will be disclosed before purchase.

• Customs duties, import taxes, and other destination-specific charges may apply separately unless otherwise stated during checkout.

Promotional shipping offers may be subject to additional conditions clearly communicated at the time of purchase.

3. Order Processing Time

Orders are generally processed within 1–2 business days after successful payment confirmation.

Business days are Monday through Friday, excluding applicable public holidays.

Orders placed during weekends or public holidays will generally begin processing on the next available business day.

Order processing may involve:

• Payment verification

• Order confirmation

• Inventory verification

• Product preparation

• Protective packaging

• Shipping label preparation

• Carrier collection arrangements

Certain fragile decorative products may require additional packaging preparation.

During promotional events, major holidays, or periods of increased order volume, processing times may be longer.

We will make reasonable efforts to communicate significant order processing delays when appropriate.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information when available.

4. Estimated Shipping and Delivery Times

Retailcora aims to deliver eligible orders within the following estimated timeframes:

Shipping Stage	Estimated Time
Order Processing	1–2 business days
Shipping Transit	7–15 business days
Total Estimated Delivery	8–17 business days

Understanding Delivery Estimates

The estimated total delivery time includes order processing and shipping transit.

Please note:

• Delivery estimates are calculated in business days.

• Weekends and applicable public holidays are generally excluded.

• Delivery times may vary by destination.

• International customs processing may cause delays.

• Remote areas may require additional delivery time.

• Severe weather and transportation disruptions may affect delivery schedules.

• Certain fragile or oversized decorative products may require additional handling.

• Carrier delays may occur during peak shopping seasons.

The timeframes above are estimates rather than guaranteed arrival dates.

Some international destinations may require longer delivery periods.

Where applicable consumer protection laws establish specific delivery deadlines or remedies, those requirements will apply.

5. Shipping Destinations

Retailcora provides international delivery services to eligible destinations supported by our shipping partners.

Available shipping coverage may include supported destinations across:

• North America

• Europe

• Asia

• Oceania

• South America

• Africa

• Other eligible international regions

Shipping availability is not guaranteed for every country, territory, or postal code within these regions.

Specific destination eligibility depends on carrier availability, customs requirements, applicable restrictions, and the products selected.

The shipping options displayed during checkout will determine whether a particular delivery address is currently supported.

If you are uncertain whether we can deliver to your location, please contact [email protected] before placing an order.

6. Shipping for Decorative Bowls & Platters

Our Decorative Bowls & Platters collection includes accessories intended for decorative display on tables, consoles, shelves, and other suitable surfaces.

These products may vary in:

• Size

• Weight

• Shape

• Materials

• Decorative finishes

• Fragility

• Packaging requirements

Some decorative bowls and platters may contain ceramic, glass, or other delicate materials.

We aim to prepare these items using packaging appropriate for their characteristics.

Protective Packaging

Depending on the product, packaging may include:

• Protective cushioning

• Surface wrapping

• Internal supports

• Corner and edge protection

• Suitable shipping cartons

• Additional protective materials where appropriate

Upon Delivery

We recommend that customers:

1. Inspect the outer packaging for visible damage.

2. Carefully unpack the product.

3. Check for cracks, chips, scratches, or other damage.

4. Confirm that the item matches the order.

5. Verify that all included components are present.

6. Retain packaging materials temporarily if a problem is identified.

If your decorative bowl or platter arrives damaged, defective, or incorrect, please contact our customer service team.

Important: Unless a product listing specifically confirms food-contact suitability, decorative bowls and platters should be used for decorative purposes only.

7. Shipping for Decorative Objects

Our Decorative Objects collection includes ornamental accessories designed to complement living rooms, bedrooms, entryways, shelves, and other indoor spaces.

Decorative objects may feature materials such as:

• Ceramic

• Glass

• Resin

• Metal

• Wood

• Other decorative materials

The packaging and handling requirements may differ depending on the item's design, size, weight, and construction.

Product Handling

We aim to provide packaging suitable for the product's characteristics and protective needs.

Additional cushioning or separate component packaging may be used where appropriate.

Product Inspection

When your decorative object arrives, we recommend checking:

• Overall product condition

• Decorative finishes

• Fragile components

• Product dimensions and appearance

• Included accessories

• Visible signs of transportation damage

If the product arrives damaged, defective, incomplete, or different from what was ordered, please contact:

[email protected]

Our team will review the available information and assist with the appropriate next steps.

8. Shipping for Candle Holders

Our Candle Holders collection includes decorative accessories intended to complement tables, mantels, shelves, and other suitable display areas.

Some candle holders may contain glass, ceramic, metal, or other materials requiring careful handling.

Protective Packaging

Depending on the product, protective packaging may include:

• Protective wrapping

• Cushioning materials

• Support for delicate components

• Protection for ornamental surfaces

• Suitable outer packaging

Inspection After Delivery

When receiving your candle holder:

• Check the outer packaging for damage.

• Carefully remove the product from its packaging.

• Inspect the item for cracks, chips, dents, or broken parts.

• Confirm that decorative finishes are intact.

• Verify that the product matches your order.

• Review any applicable usage and safety instructions.

Important Candle Safety Information

Do not use a cracked, broken, or unstable candle holder with a burning candle.

Only use candles that are compatible with the holder's specifications.

Never leave burning candles unattended.

Keep candles away from flammable materials, children, and pets.

Place compatible candle holders on stable, heat-resistant surfaces.

If your candle holder arrives damaged or defective, please contact our customer service team before using it.

9. Fragile Product Packaging

Certain Retailcora products may contain delicate decorative elements or fragile materials.

We recognize the importance of suitable packaging during transportation.

Depending on the item, protective measures may include:

• Internal cushioning

• Protective wrapping

• Packaging inserts

• Edge and corner protection

• Separate wrapping for detachable components

• Suitable outer cartons

Although we aim to prepare products appropriately, damage may occasionally occur during transportation.

If your order arrives damaged, please retain the affected product and available packaging while our customer service team reviews the issue, unless doing so would be unsafe.

Photographs of the damaged item and shipping package may help us investigate.

10. Order Confirmation

After successfully placing an order, you should receive an order confirmation email at the email address provided during checkout.

The confirmation may include:

• Order number

• Purchased products

• Product quantities

• Order total

• Billing details

• Shipping address

• Applicable shipping charges

• Other relevant transaction details

Please review your order confirmation carefully.

If you notice incorrect information, contact us as soon as possible at:

[email protected]

We will make reasonable efforts to correct eligible issues before the order is dispatched.

11. Order Tracking

Once your order has been dispatched, we will provide a shipping confirmation email containing tracking information when available.

Tracking information may include:

• Shipping carrier

• Tracking number

• Shipment status

• Estimated delivery updates

You may use the tracking number to monitor your order through the relevant shipping carrier's tracking system.

Please note that tracking updates may take time to appear after dispatch.

For international shipments, tracking information may be temporarily delayed during:

• Customs clearance

• International transportation

• Carrier transfers

• Local delivery processing

Some orders may be handled by more than one shipping provider during transportation.

If you need assistance with your tracking information, please contact:

[email protected]

Include your order number so our team can review the available shipment details.

12. International Shipping and Customs

Retailcora offers shipping to eligible international destinations.

International shipments may be subject to customs inspections, import duties, value-added taxes (VAT), goods and services taxes (GST), or other charges imposed by destination authorities.

Unless otherwise stated during checkout, customers may be responsible for applicable import duties, customs charges, and related fees where legally permitted.

These charges may not be included in the product price or standard shipping fee.

Customs Processing

Customs processing times may vary depending on the destination country, shipment details, and local regulatory requirements.

Retailcora does not control customs inspection procedures or the amount of duties and taxes imposed by government authorities.

Customer Responsibilities

Customers should ensure that:

• Their delivery address is accurate.

• Purchased products are permitted for import into their destination country.

• Required recipient details are provided.

• Applicable customs obligations are fulfilled.

• Any necessary import documentation is supplied when requested.

Some decorative products may be subject to destination-specific restrictions based on materials or transportation requirements.

Where applicable law requires taxes or import charges to be included in the displayed or checkout price, those requirements will apply.

For questions about international shipping, please contact [email protected].

13. Shipping Delays

We aim to process and ship orders within our stated estimated timeframes.

However, shipping delays may occasionally occur due to circumstances including:

• High order volumes

• Public holidays

• Peak shopping seasons

• Severe weather

• International transportation disruptions

• Customs clearance delays

• Carrier operational issues

• Incorrect shipping information

• Additional packaging requirements

• Import restrictions

• Local delivery limitations

• Other circumstances beyond our reasonable control

If your order is delayed beyond the estimated delivery period, please contact our customer service team.

We will review the available tracking information and, where appropriate, work with the shipping provider to investigate.

If an order cannot be delivered, we will assist with an appropriate resolution in accordance with applicable consumer protection laws.

14. Incorrect or Incomplete Shipping Addresses

Customers are responsible for entering accurate and complete delivery information at checkout.

Please verify:

• Recipient's full name

• Street address

• Apartment or unit number

• City

• State or province

• Postal or ZIP code

• Country or region

• Contact telephone number

• Email address

If you notice an error after placing your order, please contact us promptly.

Email: [email protected]

We will make reasonable efforts to update eligible address information before dispatch.

Once a package has shipped, changes may no longer be possible.

If a package must be returned or reshipped because of incorrect information provided by the customer, additional shipping fees may apply where legally permitted.

15. Lost or Missing Packages

If your order has not arrived within the estimated delivery timeframe, please contact us.

Before contacting customer support, we recommend checking:

• Your order confirmation

• Shipping confirmation email

• Tracking information

• The delivery address used during checkout

• Carrier notifications

• Building reception or designated delivery locations, where applicable

If your package appears to be lost during transportation, we will review the available shipment details and, where appropriate, contact the shipping provider.

If a package is confirmed lost, an appropriate resolution may include:

• Replacement shipment

• Refund

• Another legally appropriate remedy

Your statutory rights regarding undelivered products remain unaffected.

16. Damaged, Defective, or Incorrect Orders

We understand that home decorative accessories may be fragile and require careful transportation.

If your order arrives damaged, defective, incomplete, or incorrect, please contact our customer support team as soon as reasonably possible.

Customer Service Email: [email protected]

When submitting your inquiry, please provide:

• Your order number

• The product name

• A description of the issue

• Clear photographs of the affected product

• Photographs of the shipping packaging, if available

• Details of any missing or incorrect components

Our team will review the issue and determine an appropriate resolution.

Depending on the circumstances and applicable law, available remedies may include:

• Replacement of damaged or missing components

• Replacement of the affected product

• Exchange for the correct item

• Partial refund, where appropriate

• Full refund

If a return is necessary because of a confirmed defect, shipping damage, or an error on our part, Retailcora will cover reasonable return shipping costs.

Please refer to our Return & Refund Policy for further information.

17. Multiple Shipments

Some orders may be divided into multiple packages because of:

• Product size

• Product weight

• Inventory availability

• Packaging requirements

• Fragile materials

• Warehouse arrangements

• International transportation requirements

For example, a decorative glass bowl and a metal candle holder may be shipped separately to accommodate different handling requirements.

If your order is shipped in multiple packages, the deliveries may arrive on different dates.

Separate tracking information will be provided where available.

Customers will not be charged additional standard shipping fees solely because Retailcora chooses to divide an order into multiple shipments, unless additional charges were disclosed and accepted before purchase.

18. Undeliverable or Returned Packages

Packages may be returned to the sender for reasons including:

• Incorrect or incomplete shipping information

• Unsuccessful delivery attempts

• Failure to collect a package

• Refusal of delivery

• Customs clearance issues

• Import restrictions

• Unsupported delivery locations

• Other carrier-related delivery problems

If your package is returned to the sender, please contact our customer service team.

Depending on the reason for return and applicable law, we may arrange:

• Reshipment

• Refund

• Address correction

• Another appropriate resolution

Additional reshipping charges may apply where legally permitted and reasonably attributable to incorrect information or actions by the customer.

Your statutory consumer rights remain unaffected.

19. Holiday and Peak Season Shipping

During major holidays, promotional events, and peak shopping periods, shipping providers may experience increased demand.

This may affect:

• Order processing

• Package collection

• International transportation

• Customs clearance

• Local delivery

If you are purchasing decorative accessories for a particular occasion or event, we recommend placing your order in advance.

Estimated delivery times do not guarantee arrival before a specific date unless an express delivery commitment has been made.

We appreciate your understanding during busy shipping periods.

20. Order Changes and Cancellations

If you need to modify or cancel an order, please contact us as soon as possible.

Email: [email protected]

We will make reasonable efforts to accommodate eligible changes before your order has been dispatched.

Once an order has entered the shipping process, modification or cancellation may no longer be possible under our standard procedures.

If your order has already shipped, you may request a return after delivery in accordance with our Return & Refund Policy.

Mandatory statutory cancellation rights remain unaffected.

21. Return Shipping and Refunds

If you wish to return an eligible product, please contact our customer service team before shipping it back.

Retailcora generally offers a 30-day voluntary return period, as described in our Return & Refund Policy.

Customers are generally responsible for return shipping costs when returning items because of a change of mind.

If a return is necessary due to a confirmed product defect, shipping damage, or an error on our part, Retailcora will cover reasonable return shipping costs.

Approved refunds are generally processed within 5–10 business days after the eligible returned product has been received and inspected, subject to applicable law.

The time required for refunded funds to appear in your account may depend on your payment provider.

The correct return shipping address will be provided by our customer service team after reviewing your request.

Do not send returned products directly to our registered business address unless specifically instructed.

22. Contact Information

If you have questions about worldwide shipping, delivery charges, order tracking, customs requirements, damaged products, missing packages, or any other shipping-related concern, please contact us.

Brand Name: Retailcora

Registered Company Name: HONGKONG TANGTING TECHNOLOGY CO., LIMITED

Business Address: UNIT 510, 5/F, KAM TEEM INDUSTRIAL BUILDING, 135 CONNAUGHT ROAD WEST, SAI YING PUN, HONG KONG

Customer Service Email: [email protected]

Chat: Mon–Sun: 8:00 AM–4:00 PM (PT)

Our customer service team aims to respond to inquiries as promptly as reasonably possible.

Please note that our registered business address is provided for company identification purposes and is not necessarily our warehouse, fulfillment center, retail showroom, or designated return location.

For returns or exchanges, please contact customer support to obtain the appropriate shipping instructions.

At Retailcora, we value clear communication and aim to provide helpful assistance throughout your shopping experience.

Thank you for choosing Retailcora. We appreciate your trust and look forward to helping you create welcoming, expressive, and beautifully decorated living spaces.