Privacy Policy

Introduction

Welcome to Retailcora.

At Retailcora, we value your privacy and recognize the importance of protecting your personal information.

This Privacy Policy explains how Retailcora, operated by HONGKONG TANGTING TECHNOLOGY CO., LIMITED (referred to as "Retailcora," "we," "us," or "our"), collects, uses, processes, discloses, and protects personal information when you visit our website, browse our products, make a purchase, contact customer service, or otherwise interact with our online store.

Retailcora specializes in Decorative Bowls & Platters, Decorative Objects, and Candle Holders, offering thoughtfully selected home décor accessories designed to complement different living spaces and decorating preferences.

We aim to provide a transparent shopping experience while handling personal information responsibly.

This Privacy Policy also explains your available privacy rights, how you may exercise those rights, and how you can contact us regarding privacy-related questions.

By using our website, you acknowledge that you have been provided with this Privacy Policy. Where consent is legally required, we will request it separately.

1. Information We Collect

Depending on how you interact with Retailcora, we may collect different categories of personal information.

1.1 Personal Information You Provide

When you place an order, create an account, contact customer service, or otherwise interact with our website, we may collect:

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Account registration details

  • Order information

  • Purchase history

  • Product preferences

  • Customer service communications

  • Return and refund information

  • Reviews and feedback

  • Other information you voluntarily provide

We collect this information when it is reasonably necessary to provide our products, process purchases, deliver orders, or respond to customer inquiries.

1.2 Order and Purchase Information

When you purchase products from Retailcora, we may collect transaction-related information, including:

  • Order number

  • Products purchased

  • Product quantities

  • Selected product variations

  • Purchase date

  • Transaction amount

  • Payment status

  • Billing information

  • Delivery information

  • Shipping and tracking details

  • Return or refund records

This information supports order processing, fulfillment, customer service, accounting, and other legitimate business operations.

1.3 Payment Information

Payments made through our website may be processed by authorized third-party payment service providers.

Depending on your selected payment method, relevant transaction information may include:

  • Payment method

  • Billing details

  • Payment authorization status

  • Transaction amount

  • Transaction reference number

  • Limited payment information made available by the payment processor

Retailcora does not ordinarily receive or store complete payment card numbers or card security codes when payment details are processed directly by authorized third-party payment providers.

Payment providers may process your information according to their own privacy notices and security arrangements.

1.4 Automatically Collected Information

When you visit our website, certain technical information may be collected automatically through website systems, cookies, and similar technologies.

This information may include:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Approximate geographic location

  • Device and browser identifiers

  • Pages visited

  • Product browsing activity

  • Shopping cart interactions

  • Checkout activity

  • Purchase events

  • Referral information

  • Date and time of website interactions

  • Cookie identifiers

  • Website performance information

Where applicable, certain information may also be collected through analytics or advertising technologies.

1.5 Information from Third Parties

We may receive personal information from authorized third-party services used to operate our online store.

These may include:

  • Shopify and related e-commerce services

  • Payment processors

  • Shipping and logistics providers

  • Customer support platforms

  • Analytics providers

  • Marketing and advertising partners

The categories of information received depend on the services actually implemented and the purposes for which the information is processed.

2. How We Use Personal Information

Retailcora may process personal information for the following purposes.

2.1 Processing and Fulfilling Orders

We may use customer information to:

  • Confirm orders

  • Process payments

  • Prepare purchased products

  • Arrange shipment and delivery

  • Provide tracking information

  • Send order-related notifications

  • Handle cancellations

  • Process returns and refunds

  • Resolve purchase-related concerns

2.2 Providing Customer Support

We may use personal information to respond to inquiries concerning:

  • Decorative Bowls & Platters

  • Decorative Objects

  • Candle Holders

  • Product specifications

  • Product dimensions and materials

  • Colors, styles, and finishes

  • Product care and intended use

  • Orders and payments

  • Shipping and delivery

  • Damaged or incorrect products

  • Returns and refunds

2.3 Operating and Improving Our Website

We may use website usage information to:

  • Maintain website functionality

  • Improve navigation and usability

  • Analyze general website performance

  • Identify technical problems

  • Improve product descriptions

  • Understand shopping preferences

  • Enhance customer experience

2.4 Sending Marketing Communications

Where permitted by applicable law, we may use contact information to send marketing communications relating to:

  • New home décor arrivals

  • Decorative Bowls & Platters

  • Decorative Objects

  • Candle Holders

  • Promotional offers

  • Product collection updates

  • Store announcements

Where consent is required, we will obtain consent before sending marketing messages.

Customers may unsubscribe from promotional emails at any time.

2.5 Advertising and Campaign Measurement

Where advertising services are implemented and legally permitted, we may process information to:

  • Measure advertising effectiveness

  • Analyze advertisement interactions

  • Understand website traffic sources

  • Evaluate campaign performance

  • Attribute purchases to advertising campaigns

  • Improve promotional content

  • Support relevant advertising activities

2.6 Maintaining Security

We may use information to:

  • Protect customer accounts

  • Detect suspicious transactions

  • Prevent fraud

  • Investigate unauthorized activity

  • Maintain website security

  • Protect our business operations

2.7 Complying with Legal Obligations

We may process or retain information when necessary to comply with:

  • Applicable tax laws

  • Accounting requirements

  • Consumer protection obligations

  • Regulatory requirements

  • Lawful government requests

  • Legal claims

  • Dispute resolution procedures

3. Legal Bases for Processing Personal Information

Depending on your location and applicable privacy legislation, we may rely on different legal bases for processing personal information.

Performance of a Contract

We may process information necessary to complete your purchase, process payment, arrange delivery, provide requested services, or manage returns.

Compliance with Legal Obligations

We may process information necessary to satisfy applicable legal, regulatory, tax, and accounting requirements.

Legitimate Interests

Where permitted by applicable law, we may process information for legitimate business purposes, including fraud prevention, customer service, website security, and operational improvements.

Consent

We may rely on your consent for activities such as optional marketing communications, analytics cookies, and certain advertising technologies where consent is required.

If processing relies on consent, you may withdraw that consent in accordance with applicable law.

Withdrawal of consent does not affect processing lawfully carried out before withdrawal.

4. Cookies and Similar Technologies

Retailcora may use cookies, pixels, scripts, and similar technologies to operate our website and improve the shopping experience.

These technologies may help us maintain shopping cart functionality, remember preferences, analyze website activity, and measure advertising performance.

4.1 Strictly Necessary Cookies

Strictly necessary cookies may support:

  • Shopping cart functionality

  • Checkout processes

  • Account authentication

  • Website security

  • Session management

  • Fraud prevention

These cookies may operate without consent where legally permitted.

4.2 Functional Cookies

Functional cookies may remember information such as language preferences or selected website settings.

4.3 Analytics Cookies

Where analytics services are implemented, cookies may help us understand:

  • Website visits

  • Pages viewed

  • Product browsing activity

  • Shopping cart activity

  • Navigation patterns

  • Website performance

Analytics cookies will be subject to appropriate consent where required by law.

4.4 Advertising Cookies

Where advertising integrations are enabled, cookies and similar technologies may help us:

  • Measure advertising campaigns

  • Understand advertisement interactions

  • Analyze conversion activity

  • Evaluate marketing effectiveness

  • Support personalized advertising where permitted

Where required by applicable law, non-essential advertising technologies will be subject to appropriate consent or opt-out mechanisms.

5. Cookie Consent and Privacy Preferences

We recognize that visitors may wish to manage non-essential cookies and tracking technologies.

Where required by applicable privacy laws, Retailcora will provide appropriate cookie consent or privacy preference controls.

Available controls may include:

  • Accept: Allow selected non-essential cookies.

  • Reject: Decline non-essential cookies.

  • Manage Preferences: Select permitted optional cookie categories.

5.1 Accepting Cookies

Where consent is requested, visitors may choose to allow eligible non-essential cookies and related tracking technologies.

5.2 Rejecting Cookies

Visitors may reject non-essential cookies where appropriate controls are required or provided.

Rejecting optional cookies should not prevent access to necessary shopping and checkout functionality.

5.3 Managing Cookie Preferences

Where available, users may review or adjust optional cookie preferences using the website's privacy settings.

5.4 Withdrawing Consent

Where processing depends on consent, visitors may withdraw consent using available controls or by contacting us.

5.5 Browser Settings

Most browsers provide options to manage, block, or delete cookies.

Disabling certain cookies may affect shopping cart functionality, account access, or saved preferences.

Browser settings may not control every form of online tracking technology.

5.6 Consent Records

Where appropriate, we may retain limited information about cookie consent decisions to support compliance with relevant privacy requirements.

6. Shopify and E-Commerce Services

Retailcora may use Shopify and related e-commerce technologies to operate our online store.

Depending on the services enabled, Shopify may process personal information in connection with:

  • Website hosting

  • Product browsing

  • Shopping carts

  • Customer accounts

  • Checkout

  • Order management

  • Payment integrations

  • Store security

  • Fraud prevention

Shopify may process information in accordance with its applicable privacy documentation and contractual arrangements.

For more information, please review Shopify's privacy policy:

https://www.shopify.com/legal/privacy

7. How We Share Personal Information

We may share relevant personal information with authorized third parties when reasonably necessary to operate our store, deliver products, provide customer support, or comply with legal obligations.

7.1 Payment Processors

Payment providers may receive information necessary to authorize purchases, process transactions, issue refunds, and prevent fraudulent payments.

7.2 Shipping and Logistics Providers

We may share relevant information needed to arrange delivery, including:

  • Recipient name

  • Shipping address

  • Contact details

  • Package information

  • Delivery instructions

7.3 Customer Support Services

We may use authorized customer service providers to manage inquiries, order issues, and after-sales support.

7.4 Analytics Providers

Where implemented, analytics providers may process technical information and website interaction data to help us evaluate website performance.

7.5 Advertising and Marketing Partners

Where advertising integrations are active, relevant technical identifiers and website interaction information may be processed for advertising measurement and related permitted purposes.

7.6 Professional Advisers and Legal Authorities

We may disclose relevant information to professional advisers, regulators, courts, or other appropriate parties when reasonably necessary or legally required.

We aim to limit information disclosures to what is relevant for the applicable purpose.

8. Advertising, Tracking, and AppLovin

Retailcora may use third-party advertising platforms to promote our home décor products and evaluate marketing campaigns.

Where implemented, these services may include advertising technology provided by AppLovin Corporation ("AppLovin").

8.1 Information Processed for Advertising

Depending on the advertising technologies actually enabled, information processed may include:

  • IP addresses

  • Browser and device information

  • Cookie identifiers

  • Online identifiers

  • Advertising identifiers

  • Approximate geographic location

  • Product page visits

  • Shopping cart interactions

  • Checkout events

  • Purchase events

  • Transaction values

  • Advertisement interactions

  • Campaign attribution information

8.2 Advertising Purposes

Advertising partners may process relevant information for purposes such as:

  • Advertising delivery

  • Campaign measurement

  • Conversion attribution

  • Performance reporting

  • Advertising optimization

  • Fraud prevention

  • Personalized advertising where permitted

8.3 Advertising Pixels

Where implemented, advertising pixels and related tracking technologies may process certain interactions with our website.

These may include product views, cart activity, checkout activity, and purchases.

Where prior consent is legally required, non-essential advertising technologies will be subject to appropriate consent controls.

8.4 Personalized Advertising

Depending on applicable privacy laws, certain forms of personalized advertising may require consent or be subject to opt-out rights.

Visitors may have the right to restrict qualifying targeted advertising activities.

Opting out of personalized advertising does not necessarily prevent the display of all advertisements.

8.5 AppLovin Privacy Information

If AppLovin advertising services are actually implemented, AppLovin may process information according to its own privacy policy.

For additional information, please visit:

https://legal.applovin.com/privacy/

This section describes potential advertising-related processing where such technologies are used. It does not mean that every listed advertising integration is currently active on the Retailcora website.

9. Sale, Sharing, and Targeted Advertising

Retailcora does not ordinarily sell customers' personal information in exchange for money as part of its regular retail operations.

However, under certain privacy laws, disclosures involving advertising identifiers, cookies, or similar technologies may qualify as a "sale," "sharing," or targeted advertising even where no monetary payment is involved.

Where applicable law requires it, we will provide relevant notices and mechanisms for exercising privacy choices.

Depending on your location, you may have rights to opt out of qualifying advertising-related data disclosures or processing.

For assistance, please contact:

[email protected]

10. Data Security

We take reasonable technical, administrative, and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.

Depending on the systems implemented, safeguards may include:

  • Secure website connections

  • Access controls

  • Account security measures

  • Authorized payment processing arrangements

  • Monitoring for suspicious activities

  • Appropriate service provider agreements

  • Responsible information handling procedures

However, no method of electronic transmission or data storage can be guaranteed completely secure.

We cannot promise absolute protection against every security threat.

If you believe your personal information or customer account has been compromised, please contact us promptly.

11. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy or as required by applicable law.

Relevant retention considerations may include:

  • Order processing

  • Shipping and fulfillment

  • Customer support

  • Returns and refunds

  • Accounting and tax obligations

  • Fraud prevention

  • Legal compliance

  • Dispute resolution

  • Website security

  • Marketing preferences

  • Privacy consent records

When personal information is no longer reasonably necessary, we will take appropriate steps to delete or anonymize it, subject to applicable legal requirements.

Third-party service providers may have separate retention obligations and practices.

12. International Data Transfers

Retailcora is operated by a company registered in Hong Kong and may work with service providers located in different countries or regions.

Personal information may be transferred to, stored in, or processed outside your country or region of residence.

These transfers may involve:

  • Shopify and related technology providers

  • Payment processors

  • International shipping providers

  • Customer support platforms

  • Analytics providers

  • Advertising services

Where applicable privacy laws require specific safeguards for international transfers, we will take reasonable steps to implement appropriate protections.

Such protections may include contractual arrangements or other legally recognized transfer mechanisms.

13. Your Privacy Rights

Depending on your country or region and applicable privacy legislation, you may have rights concerning your personal information.

Right to Access

You may request access to eligible personal information that we hold about you.

Right to Correction

You may request correction of inaccurate or incomplete information.

Right to Deletion

You may request deletion of eligible information, subject to applicable exceptions.

Right to Restrict Processing

You may request restrictions on certain processing activities where legally available.

Right to Data Portability

You may request certain information in a portable format where applicable.

Right to Object

You may object to certain processing activities, including direct marketing, where permitted.

Right to Withdraw Consent

You may withdraw consent for processing activities that rely on your consent.

Right to Opt Out of Targeted Advertising

You may have the right to opt out of qualifying targeted advertising or related disclosures.

Right to Non-Discrimination

Where legally required, you will not receive unlawful discriminatory treatment for exercising your applicable privacy rights.

Right to Appeal or Complain

You may have the right to appeal certain privacy decisions or submit complaints to an appropriate data protection authority.

How to Exercise Your Rights

To submit a privacy-related request, please contact:

[email protected]

Please describe your request and provide sufficient information to help us identify the relevant records.

We may require reasonable identity verification before disclosing or modifying certain personal information.

Valid requests will be handled within the timeframes required by applicable law.

14. Hong Kong Personal Data Protection

Retailcora is operated by HONGKONG TANGTING TECHNOLOGY CO., LIMITED, a company registered in Hong Kong.

Depending on the circumstances, Hong Kong's Personal Data (Privacy) Ordinance (Cap. 486) may apply to our handling of personal data.

Where applicable, we aim to follow relevant principles concerning:

  • Collection of personal data for lawful purposes

  • Fair and transparent collection practices

  • Collection of information relevant to stated purposes

  • Accuracy of personal data

  • Appropriate retention periods

  • Reasonable security safeguards

  • Proper use of personal data

  • Data access and correction rights

Customers may submit inquiries concerning access to or correction of personal information.

Certain requests may be subject to identity verification, statutory requirements, or other procedures permitted by law.

The specific legal rights and obligations that apply depend on the relevant circumstances and applicable legislation.

15. Marketing Communications

Where permitted by law, Retailcora may send promotional messages relating to:

  • Decorative Bowls & Platters

  • Decorative Objects

  • Candle Holders

  • New arrivals

  • Special offers

  • Store announcements

  • Product collection updates

Where applicable law requires consent, we will obtain it before sending promotional communications.

Customers may unsubscribe using the unsubscribe link provided in marketing emails.

You may also contact:

[email protected]

Unsubscribing from promotional communications will not necessarily prevent necessary transactional messages such as:

  • Order confirmations

  • Payment notifications

  • Shipping information

  • Tracking updates

  • Return and refund communications

  • Customer support responses

Marketing email preferences and advertising cookie choices may be managed separately.

16. Children's Privacy

Our website is intended for a general shopping audience and is not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable privacy laws.

If we become aware that personal information has been collected from a child without legally required authorization, we will take appropriate steps.

Parents or guardians who have concerns may contact:

[email protected]

17. Third-Party Websites and External Links

Our website may contain links to external websites or third-party services.

These may include:

  • Payment providers

  • Shipping carriers

  • Technology platforms

  • Customer support systems

  • Advertising services

  • Other external resources

Third-party websites may maintain their own privacy notices, terms, and data handling practices.

We encourage customers to review relevant privacy policies before interacting with external services.

Retailcora is not responsible for independent third-party privacy practices outside our control, except where applicable law provides otherwise.

18. Contact Information

If you have questions about this Privacy Policy, personal information handling, cookies, advertising technologies, data access requests, or your privacy rights, please contact us using the information below.

Brand Name: Retailcora

Registered Company Name: HONGKONG TANGTING TECHNOLOGY CO., LIMITED

Business Address: UNIT 510, 5/F, KAM TEEM INDUSTRIAL BUILDING, 135 CONNAUGHT ROAD WEST, SAI YING PUN, HONG KONG

Customer Service Email: [email protected]

Chat: Mon–Sun: 8:00 AM–4:00 PM (PT)

For privacy-related inquiries, please contact us by email and provide a clear explanation of your concern.

We aim to review and respond to valid privacy requests in accordance with applicable legal requirements.

Thank you for trusting Retailcora. We value your privacy and appreciate the opportunity to serve you through our collections of home decorative accessories.