Return Policy

Introduction

Thank you for shopping at Retailcora!

At Retailcora, we are committed to providing thoughtfully selected home décor accessories and a convenient online shopping experience.

Our store specializes in Decorative Bowls & Platters, Decorative Objects, and Candle Holders, offering decorative products intended to bring beauty, character, and personality to everyday living spaces.

We understand that purchasing home decorative accessories online involves considering product dimensions, materials, colors, finishes, and suitability for your intended space.

Your satisfaction is important to us.

This Return & Refund Policy explains our procedures for returns, exchanges, refunds, damaged or defective products, missing items, and order cancellations.

Please read this policy carefully before making a purchase.

Nothing in this policy limits or excludes consumer rights that cannot legally be restricted under applicable law.

1. Return Eligibility

Retailcora offers a 30-day return policy.

This means customers may request an eligible voluntary return within 30 days after receiving their order.

To qualify for a standard change-of-mind return, the following conditions generally apply:

  • The return request must be submitted within 30 days after delivery.

  • The product must be unused and in its original condition.

  • The product must not show signs of damage caused after delivery.

  • All accessories, detachable parts, and components originally included must be returned.

  • Original packaging and protective materials should be included where reasonably possible.

  • The product must not have been permanently modified or altered.

  • Proof of purchase, such as an order number or confirmation email, must be provided.

Products that do not meet these requirements may not qualify for voluntary change-of-mind returns.

However, these conditions do not restrict statutory rights relating to defective, damaged, incorrectly supplied, or misdescribed products.

We recommend inspecting your order carefully after delivery.

2. How to Request a Return

If you wish to return an eligible product, please follow the steps below.

Step 1: Contact Customer Support

Email our customer service team at:

[email protected]

Please include:

  • Your full name

  • Your order number

  • The email address associated with your order

  • The product name

  • The reason for your return

  • Relevant photographs, where applicable

Providing complete information will help us review your request more efficiently.

Step 2: Wait for Return Instructions

Our customer service team will review your request and determine whether the product qualifies for a return.

If your request is approved, we will provide the appropriate return instructions and designated return shipping address.

Please do not send products back without first contacting our customer service team.

Our registered business address is not necessarily our warehouse or designated returns facility.

Step 3: Prepare Your Return

Carefully package the product to reduce the risk of damage during transportation.

Many home decorative accessories contain fragile materials, delicate surfaces, or ornamental components.

When preparing a return, please ensure that:

  • Fragile surfaces are properly protected.

  • Ceramic or glass items are cushioned appropriately.

  • Decorative edges and details are protected against impact.

  • All included accessories and components are returned.

  • Products are securely positioned inside the shipping box.

  • Suitable outer packaging is used.

Step 4: Ship Your Return

Send the eligible product to the return address provided by our customer service team.

We recommend using a trackable shipping service and retaining proof of shipment.

Follow any additional packaging or shipping instructions provided during the return process.

Returns sent to an incorrect address may experience delays or may not be received by the appropriate facility.

3. Damaged, Defective, or Incorrect Products

At Retailcora, we aim to provide accurate product descriptions and appropriately prepared orders.

However, some decorative products may contain ceramic, glass, metal, resin, or other materials that require careful handling.

If you receive a product that is damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible after delivery.

Customer Service Email: [email protected]

Please provide:

  • Your order number

  • The affected product name

  • A description of the problem

  • Clear photographs of the product

  • Photographs of the original packaging, if available

  • Details of any missing or incorrect components

Our customer support team will review your request and provide appropriate assistance.

Depending on the circumstances and applicable law, available remedies may include:

  • Replacement of missing components

  • Replacement of the damaged or defective product

  • Exchange for the correct product

  • Partial refund, where appropriate

  • Full refund

If a return is necessary because of a confirmed product defect, shipping damage, or an error on our part, Retailcora will cover reasonable return shipping costs.

We may provide a prepaid return label or appropriate reimbursement instructions.

Important Safety Notice: If a ceramic, glass, or other decorative product arrives broken, please handle it carefully. Avoid using items with sharp edges or damaged components.

Your statutory consumer rights remain unaffected.

4. Product-Specific Return Conditions

Retailcora specializes in three home décor collections.

Because these products may have different materials, decorative finishes, and usage requirements, the following product-specific conditions apply to voluntary change-of-mind returns.

4.1 Decorative Bowls & Platters

Our Decorative Bowls & Platters collection includes decorative accessories intended to complement tables, consoles, shelves, and other display areas.

For voluntary returns:

  • Products should be unused and in their original condition.

  • Bowls and platters should be free from cracks, chips, scratches, and stains caused after delivery.

  • Decorative finishes should remain intact.

  • Products should not show signs of unauthorized modification.

  • Included accessories and components should be returned.

  • Fragile products should be securely packaged for transportation.

Customers are encouraged to review individual product descriptions before purchasing.

Product specifications may include dimensions, materials, finishes, and intended decorative use.

Food-Contact Notice: Unless a product listing expressly states that a decorative bowl or platter is suitable for direct food contact, the item should be used for decorative purposes only.

If your product arrives chipped, broken, defective, or materially different from its description, please contact us for assistance.

4.2 Decorative Objects

Our Decorative Objects collection features ornamental accessories designed to add personality and visual interest to living spaces.

For voluntary returns:

  • Products should be unused and undamaged.

  • Decorative surfaces and finishes should remain in their original condition.

  • Products should not have been permanently altered.

  • Included accessories and detachable components should be returned.

  • Fragile ornamental elements should be adequately protected during shipping.

Decorative objects may feature materials such as ceramic, resin, metal, wood, glass, or other materials depending on the individual product.

Certain decorative finishes may have natural variations in color, texture, or pattern.

Minor variations that are inherent to the materials and accurately represented in the product description do not automatically indicate a defect.

However, customers retain their legal rights if an item is defective or materially different from its description.

4.3 Candle Holders

Our Candle Holders collection includes decorative accessories intended for display or for use with compatible candles where specified.

For voluntary returns:

  • Candle holders should be unused and in their original condition.

  • Products should be free from wax residue, soot, burn marks, and heat-related damage caused after delivery.

  • Decorative finishes should remain intact.

  • Products should not show signs of improper use or unauthorized modification.

  • All included components and accessories should be returned.

  • Fragile candle holders should be securely packaged for return transportation.

Candle holders that have been used with burning candles may not qualify for voluntary change-of-mind returns if they no longer meet our original-condition requirements.

This restriction does not affect mandatory rights concerning defective, damaged, unsafe, or misdescribed products.

Candle Safety Reminder: Never leave a burning candle unattended. Use candle holders only as intended, keep them away from flammable materials, and place them on stable, heat-resistant surfaces.

5. Non-Returnable Items

Certain products may be excluded from voluntary change-of-mind returns where legally permitted.

Examples may include:

  • Personalized or custom-made decorative products, where applicable

  • Products permanently altered or modified after delivery

  • Items damaged through improper use after delivery

  • Decorative products with significant scratches, stains, chips, or breakage caused after delivery

  • Products missing essential components or accessories

  • Used candle holders showing wax residue, soot, or burn marks

  • Products that do not satisfy the conditions for voluntary returns

  • Gift cards, if offered

  • Final-sale products where a lawful restriction was clearly disclosed before purchase

Discounted or promotional products are not automatically excluded from returns.

Any exclusions apply only to voluntary return rights and do not remove statutory protections relating to defective, damaged, incorrectly supplied, or misdescribed products.

If you are uncertain about return eligibility, please contact [email protected].

6. Return Shipping Costs

Return shipping costs depend on the reason for the return.

6.1 Change-of-Mind Returns

If you return an eligible product because you changed your mind, selected an unsuitable style, ordered the wrong item, or no longer need it, you are generally responsible for the return shipping costs.

Original shipping fees are generally non-refundable for voluntary change-of-mind returns, except where required by applicable law.

The cost of return shipping may depend on the product's size, weight, materials, and destination.

6.2 Damaged, Defective, or Incorrect Products

If a return is necessary because of:

  • A confirmed manufacturing defect

  • Shipping damage

  • An incorrect item supplied by Retailcora

  • Another issue for which Retailcora is legally responsible

Retailcora will cover reasonable return shipping costs.

Our customer service team will provide appropriate instructions.

6.3 Return Shipping Recommendations

We recommend:

  • Using a trackable shipping service

  • Retaining shipping receipts

  • Keeping proof of shipment

  • Using protective packaging for fragile items

  • Protecting glass and ceramic components

  • Securing decorative accessories inside the shipping box

Responsibility for products lost or damaged during return transportation will depend on the return arrangements and applicable law.

7. Refund Processing

Once we receive and inspect an eligible returned product, we will notify you whether your refund request has been approved.

If approved:

  • Refunds will generally be issued to the original payment method.

  • We aim to process approved refunds within 5–10 business days after the returned product has been received and inspected.

  • The time required for funds to appear in your account may depend on your bank or payment provider.

  • Any legally permitted deductions will be explained where applicable.

Please note that refund processing time and the time required for your financial institution to post the refund may differ.

If you have received confirmation that a refund was issued but the funds have not appeared within the expected timeframe, please contact your bank or payment provider.

You may also email [email protected] for assistance.

Where applicable law requires an earlier refund or different refund procedures, those requirements will prevail.

8. Exchanges

Retailcora may offer exchanges depending on product availability, return eligibility, and the reason for the request.

8.1 Exchanges for Damaged or Incorrect Items

If you receive a defective, damaged, incomplete, or incorrect item, please contact our customer service team.

Depending on the circumstances, we may arrange:

  • Replacement of missing components

  • Replacement of the affected product

  • Exchange for the correct item

  • Refund

  • Another appropriate remedy

8.2 Exchanges Due to Personal Preference

If you would like to exchange an item for a different style, color, design, or finish, the original product must generally satisfy our voluntary return conditions.

Customers may be responsible for applicable return shipping costs and any difference in product price.

If a direct exchange is unavailable, we may recommend returning the eligible product and placing a new order.

Please contact us before sending any item for exchange.

9. Order Cancellations

If you wish to cancel an order, please contact our customer support team as soon as possible.

Email: [email protected]

We will make reasonable efforts to accommodate eligible cancellation requests before the order is processed or dispatched.

Once an order has entered the shipping process, cancellation may no longer be possible under our standard procedures.

If your order has already shipped, you may request an eligible return after delivery.

Approved cancellations will generally be refunded to the original payment method.

Any mandatory statutory cancellation rights remain unaffected.

10. Missing or Lost Packages

If your order has not arrived within the expected delivery period, please contact our customer service team.

Before contacting us, we recommend checking:

  • Your order confirmation email

  • Available tracking information

  • Shipping confirmation details

  • The delivery address provided at checkout

  • Carrier delivery notifications

  • Building reception or designated delivery areas, where applicable

If your package appears to be lost in transit, we will review the available shipment information and, where appropriate, work with the carrier to investigate.

Depending on the circumstances and applicable law, an appropriate resolution may include:

  • Replacement shipment

  • Refund

  • Another legally appropriate remedy

Your statutory rights concerning undelivered products remain unaffected.

11. Missing Items or Components

Certain Retailcora products may include multiple decorative elements, detachable components, or accessories.

If your order arrives with missing items or components that should have been included, please contact:

[email protected]

Include:

  • Your order number

  • The product name

  • A description of the missing item or component

  • Photographs of the received product and packaging, if available

Our team will review your request.

Depending on the circumstances and product availability, we may arrange replacement components, a replacement product, or another appropriate resolution.

12. Product Appearance and Material Variations

Certain home decorative accessories may feature natural or manufacturing-related variations in appearance.

Depending on the product, minor variations may occur in:

  • Color tone

  • Surface texture

  • Decorative patterns

  • Glazing

  • Material grain

  • Finishing details

Product appearance may also vary due to photography, lighting conditions, and screen settings.

We make reasonable efforts to present our products accurately.

Minor variations inherent to the materials and accurately disclosed in product descriptions do not necessarily constitute defects.

However, products must meet applicable legal quality and description requirements.

If you believe the item you received differs materially from the advertised product, please contact our customer service team.

13. Fragile Products and Protective Packaging

Some Retailcora products may contain ceramic, glass, resin, or other delicate materials.

When returning eligible products, please use packaging appropriate for their size, weight, and fragility.

We recommend:

  • Using protective cushioning

  • Wrapping fragile components individually

  • Protecting decorative finishes

  • Securing items to prevent movement during transportation

  • Using suitable outer cartons

  • Retaining shipping records

If your product arrived damaged, contact our customer service team before arranging a return.

For safety reasons, do not attempt to use a broken candle holder or a damaged decorative item with sharp edges.

14. Refunds for Discounted or Promotional Products

Products purchased during promotions or at discounted prices may be eligible for returns under the same general conditions unless a lawful restriction was clearly communicated before purchase.

For approved returns, the refund amount will generally reflect the amount actually paid for the returned product.

If a promotional discount was allocated across multiple items, the refund calculation may reflect the applicable discount allocation.

Any legally permitted adjustments will be explained where appropriate.

15. Incorrect Return Address

Please do not return products directly to our registered company address unless specifically instructed by our customer service team.

Our registered address is provided for company identification and business correspondence purposes.

It is not necessarily our warehouse, fulfillment center, or designated returns facility.

The correct return address and instructions will be provided after your request has been reviewed.

Returning merchandise to an unauthorized location may delay processing.

For assistance, please email:

[email protected]

16. Consumer Protection Rights

Nothing in this Return & Refund Policy excludes, restricts, or modifies consumer rights that cannot legally be waived under applicable law.

Depending on the customer's country or region, additional rights may apply concerning:

  • Defective products

  • Damaged items

  • Incorrectly supplied products

  • Products that do not match their descriptions

  • Mandatory product quality guarantees

  • Distance-selling cancellation rights

  • Delivery failures

  • Refund and replacement remedies

Where applicable consumer protection laws provide greater rights or different procedures than those stated in this policy, the relevant legal requirements will prevail.

17. Contact Information

If you have questions about returns, refunds, exchanges, damaged products, incorrect orders, missing components, or order cancellations, please contact our customer support team.

Brand Name: Retailcora

Registered Company Name: HONGKONG TANGTING TECHNOLOGY CO., LIMITED

Business Address: UNIT 510, 5/F, KAM TEEM INDUSTRIAL BUILDING, 135 CONNAUGHT ROAD WEST, SAI YING PUN, HONG KONG

Customer Service Email: [email protected]

Chat: Mon–Sun: 8:00 AM–4:00 PM (PT)

Return Address: The designated return address will be provided by our customer service team after reviewing your return request.

Please do not send products to our registered business address unless specifically instructed to do so.

Our team aims to respond to customer inquiries as promptly as reasonably possible.

At Retailcora, we value clear communication and strive to provide helpful support throughout your shopping experience.

Thank you for choosing Retailcora. We appreciate your trust and look forward to helping you create welcoming, expressive, and thoughtfully decorated living spaces.